To avoid misunderstandings, please read the following carefully
HOURS FOR DROP-OFF, PICK-UP, AND TELEPHONE CONTACT
Winter hours: October 1 - May 19: 9:00-12:00 & 17:00-19:00
Summer hours: May 20 - September 30: 9:00-12:00 & 18:00-20:00
If you are late for drop-off or pick-up, we will wait for you during the next scheduled drop-off or pick-up hours.
* We work conscientiously and with joy to serve you and your dogs 365 days a year, 10 hours a day.
Please respect our opening hours and do not ask for exceptions for drop-off or pick-up. We also ask that you respect these hours for phone communication as well.
Photography and video recording of our guest dogs are not included in our services, especially during peak periods such as Christmas, Easter, July, and August.
Charges are calculated in the same way as in human hotels
Attention! Feeding is included in the price, but VAT is not included.
Nutrition is included in the price.
We feed only super premium dry food. It is easy to digest and our dogs love it (we provide puppy, adult, and energy formulas). Please also keep in mind that during the summer, because of the heat and play, your dog may lose some weight.
In general, please give us all the information about your dog so we can take even better care of it.
Owned animals that are abandoned at our facilities for more than two weeks, meaning their owners fail to meet their financial obligations to us and do not communicate with us, will be considered STRAY ANIMALS.
In such a case, we will be obliged to proceed immediately, by every lawful means, with the management of the animal, while retaining every legal right against the person who abandoned it for any additional costs or fees.
If your dog is in heat, we cannot accommodate her, especially during peak periods (Christmas, Easter, 15 July - September, and all holiday periods).
Elderly or frail dogs, as well as puppies under 10 months old, can be accommodated (with extra love and attention from us), but strictly under your own responsibility.
We do not accept dogs that are aggressive toward people, as we would not be able to accommodate them according to our high standards.
We accept and accommodate only dogs that have received the necessary vaccinations, are completely healthy, do not suffer from infectious, contagious, or communicable diseases, and do not have injuries or open wounds. The person delivering the dog is obliged to disclose the dog’s health condition, otherwise bearing responsibility in accordance with paragraph 12 hereof.
No medical examination of the dog is carried out upon admission. If, without being noticed, a sick, injured, or unvaccinated dog is delivered, the person delivering the dog bears immediate and sole responsibility for any consequence or damage (including death of a dog or transmission of diseases). The business bears absolutely no responsibility toward the person who delivered the dog in violation of the above.
In the event that a dog becomes ill during boarding, the owner or their designated representative must collect the dog immediately, otherwise bearing responsibility themselves in accordance with paragraph 12 hereof. The business bears no responsibility toward them if they do not collect the dog or delay in doing so. If for any reason the above cannot be applied, we will again make every effort to provide first aid to your dog through the kennel veterinarian or external veterinarians with whom we cooperate. In this case, you will collect your dog from our kennel. If your dog requires clinical treatment, we will again make every possible effort to transfer it as quickly as possible to a veterinary clinic, where it will remain. In that case, you or your designated representative must collect the dog from the clinic and you will be responsible for paying all medical expenses directly to the clinic.
The business bears no responsibility in the event of injury or death of the dog caused by the dog itself (self-injury), by the owner, by sabotage, or by force majeure.
In the event of the dog’s sudden death, the business has the right to proceed with an immediate post-mortem examination even without the presence of the owner, in order to protect the health of the other animals on the premises from any contagious or infectious diseases, as well as to protect public health.
In addition to the boarding cost, the owner is also charged for medication, medical examinations, hospitalization (if required), and the corresponding VAT.
If the owner does not collect the dog, the designated representative must collect it and also settle the owner’s outstanding balance. No dog will be released unless full payment has been made.
If, during your dog’s stay at I Love Dogs, there is a cancellation on your part for any reason, meaning you wish to pick up your dog earlier than your original booking, the charge will still be based on the original agreement and you will be charged for all reserved days.
Any dispute arising from the present terms shall fall under the jurisdiction of the Courts of Athens.
ALONE
A. I want my dog to stay and exercise alone.
WITH COMPANY
B. I accept for my dog the possible risks of normal social life and play (for example: getting dirty, bites, orthopedic accidents, scratches, etc.)
We have the right and the obligation, if we judge that your dog does not coexist well with our other guest dogs, to accommodate it in its own space and allow it to exercise alone. In this case, during holiday periods, there will be an additional charge of €10.
50% on the day of drop-off & 50% before pick-up.
At our hotel, we accept payments by Visa and MasterCard credit cards (we do not accept American Express, Diners, or UnionPay).
