IMPORTANT: To avoid any misunderstanding, please carefully read the following information
Winter Opening Hours: 1/10 to 30/6: 9:00-12:00 & 17:00-19:00
Summer Opening Hours: 1/7 to 30/9: 9:00-12:00 & 18:00-20:00
In case you are not able to make it within the time frame for dropping off - picking up, we will be waiting for you to come within the next time frame for dropping off - picking up.
We work responsibly and happily to offer our services to you and your dogs 360 days a year and 10 hours a day. Please respect our opening hours and do not request exceptions to the dropping-off - picking up. Please also respect our opening hours when communicating with us by phone.
Our billing policy is the same as the one applied in hotels for humans.
Food is included in the price. We exclusively feed our guests super premium dry dog food.
It is an easily digestible food that dogs enjoy a lot (we offer dog food specific to puppies, adult dogs and for energy).
Please bear in mind that in summer, because of the heat and play time, your dog might lose some weight.
Please provide us with all the information concerning your dog, so we will attend to their needs more effectively.
Pets that have been abandoned in our facilities for more than two weeks, i.e., their owners have not fulfilled their financial obligations towards us and have not gotten in touch with us, shall be considered STRAYS. In the above-mentioned case, it is our obligation to immediately decide, using every legal means, how the dog is going to be handled (given away, sold, handed over to a shelter, subjected to euthanasia), maintaining any legal rights we may have against the owner who abandoned the dog, in case of additional expenses or remunerations.
If your dog is in heat, we cannot offer them accommodation, especially during high seasons (Christmas, Easter, 15th of July till 10th of September and on all holidays).
When it comes to elderly or infirm dogs, as well as puppies below 10 months of age, we offer them accommodation (with extra love and care on our part) but exclusively at your own risk.
We do not accept dogs that are aggressive towards humans, since we would not be able to accommodate them at the high standards we usually provide to our guests.
The dogs that are boarded are exclusively dogs that have been administered with the necessary vaccines, are completely healthy, do not suffer from an infectious or contagious disease and are not injured or wounded. The person dropping off the dog at our facility is obliged to inform us about the health condition of the dog, otherwise they bear the responsibility described in paragraph 12 of this document.
When you drop off your dog, the dog doesn’t undergo any medical exams. If, without us having knowledge of it, a dog that is sick, injured, or unvaccinated is boarded, the person who dropped off the dog bears the direct and exclusive responsibility for any consequences and damages (death of the dog, contagion of diseases). Our business bears absolutely no responsibility towards the boarded dog in violation of the aforementioned.
If a dog falls sick during their stay with us, the owner or their proxy is obligated to pick up the dog immediately, otherwise they are responsible themselves according to paragraph 12 of this document. Our business does not bear any responsibility towards them in case they do not pick up the dog or they are late in picking up their dog.
If, for any reason, it is not possible for the aforementioned to be applied, we will make every effort to offer your dog first aid care, with the help of the kennel’s doctor or with the help of our external partner vets. In this case you will pick up your dog from our kennel. In case your dog needs to undergo treatment in a clinic, we will again make every possible effort to take them as soon as possible to a veterinary clinic, where they shall remain. In this case, the dog must be picked up from the clinic by you or your proxy and you are responsible for the payment of their medical expenses, directly to the clinic.
Our business does not bear any responsibility if a dog gets injured or dies because of their own actions (self-injury) or their owner’s actions, or because of sabotage or force majeure.
In the event of a dog’s sudden death, our business has the right to have an autopsy conducted immediately and without the owner being present, to protect the health of the rest of the animals staying in the hotel from any contagious or infectious diseases, and to also protect public health.
The owner, except from the hospitality expenses, is also responsible for the payment of any expenses that might have occurred for medication, medical exams, and hospitalization (if needed), including the relevant VAT.
In case a dog is not picked up by the owner, it is their proxy who is responsible for picking them up and is also responsible for paying the owner’s outstanding bills.
A dog can only be collected after any outstanding bills have been paid in full.
If, during the stay of your dog at “I love dogs”, there is a cancellation on your part for any reason, meaning you want to collect your dog earlier than agreed upon your reservation, you are charged according to our initial agreement and for all the days that had been initially booked.
The Courts of Athens are competent to resolve any dispute arising from this document.
A. ALONE
I want my dog to be alone while in their accommodation or outside.
B. WITH COMPANY
I want my dog to have company in their personal space. I accept for my dog the potential dangers of a normal social life, as well as of play time (e.g., getting dirty, bites, orthopedic accidents, scratches etc.).
It is our right and obligation, if we see that your dog does not interact well with our other guest dogs, to have them stay in a separate personal space on their own and spend time outside by themselves. In this case, there is an extra charge of 10€ during holidays.
We accept Visa and Master card payments (we do not accept American Express, Diners & Union Pay)